Incorporating co-creation into your product innovation strategy will help you get more ideas, less waste and more revenue than ever before. Here’s why you should incorporate this process into your overall Innovation Ecosystem —and how you can do it right.
What is co-creation and how does it pertain to product innovation?
Historically, companies have kept their new product ideas and their development a secret. In our modern world, it's increasingly recognized that the old approach of developing new products sequentially just won't do.
Our current world is a fast-paced, fiercely competitive world of product development where consumers are literally bombarded with new products every single day. According to Harvard Business School professor Clayton Christensen, each year more than 30,000 new consumer products are launched!
It goes without saying that many of these new products will fail.
Co-creation opens the conversation with your suppliers and potential customers early in the design process so you can make adjustments that result in products people actually want to buy.
A co-creation process also allows you to build brand loyalty by showing your customers that they are valued and play an integral role in creating successful products.
Co-creation is not just about getting input from consumers; it's about working together to problem-solve. If you're looking for new ways to innovate, co-creation could be the solution.
Give your customers what they want
In order to be unique and successful, your new product needs to find a sweet spot in the market. The CPG world is often saturated with different solutions, and if you look at your Nielsen report, you'll probably remark that all the top SKUs in your categories fulfill the same needs.
The best way to differentiate yourself is to talk to people outside your company. With co-creation, you're inviting outside ideas, suggestions, and criticisms that you may not have considered in your traditional innovation process.
These new voices can bring different perspectives on the problem and on the solution you’ll develop. Important among these is the voice of your customer - who really does matter most in the end.
However, another voice can bring you a lot of interesting feedback: that of your suppliers.
If you find a need to fulfill that happens to be outside of your area of expertise, your suppliers probably have solid complementary knowledge about consumer needs and some of them may even be investing in market research and product development to bring in new products.
It might be worth it to listen to their ideas and see if there is synergy to develop between your organizations.
5 benefits of using co-creation to drive your innovation strategy:
Co-creation provides you with the opportunity to design a product that meets your specific needs and those of your target customer. Not only will this help create an innovative product, but it can help you better understand the customer and their needs.
Here are five key benefits of using co-creation to drive your innovation strategy:
#1 - Increase your capacity for innovation
Many companies have more ideas than resources for new products and innovation. At the same time, there is increasing pressure to launch more products.
Co-creating with your customers and suppliers can help improve your capacity not only from a timeframe perspective, but by increasing your knowledge of the market you're playing in. This can save you from a lot of trial and error.
#2 - Increase your knowledge of the market you're playing in
Your suppliers can bring fresh new knowledge to the table. They may already even be working on a similar product, which could save you time to develop options for a similar solution.
For example, if you're a food manufacturer, maybe you have identified a need for a specific texture, flavour or smell. Your suppliers might have developed the perfect ingredients, or have the knowledge to adapt one of their ingredients to meet that need. This means that instead of having your team spend precious time and resources looking for that solution, you partner with someone who already has it.
#3 - Co-creation allows you to push your boundaries
As you use co-creation to develop your Innovation Ecosystem, you'll find that the partnerships can quickly bear fruits. Not only can you develop complementary product ideas by leveraging consumer insights and your supplier's expertise, you can also even develop new business model ideas.
With co-creation, the sky's truly the limit!
#4 - Reduce the risk of product failures
Introducing co-creation in your Innovation approach can help you reduce the risk of product commercialisation or industrialisation in several ways:
#5 - Put in place a customer-centric approach
Nowadays, consumers need to be at the center of the product or the solution that you developed. Remember, they are bombarded by dozens of new products on a daily basis. Building a stronger relationship with your existing customers means they'll feel listened to, and that you truly get them and their needs. That’s a great way to build loyalty to your brands!
Five steps to a smooth transition
Developing a solid process to integrate co-creation into your Innovation Ecosystem can give you a competitive advantage in the end.
Here are 5 key steps to make it happen.
1. Have a clear scope of your project:
The best way to start integrating co-creation in your innovation process is to have a clear scope of the products, market, users, budget and timelines. If everybody is aligned on those, it'll make the entire process much smoother.
2. What phase do you want to improve: Are you at the beginning with ideation? Do you want to go into solution development? Testing? Industrialisation? Commercialisation?
3. Determine who can help you:
Who are you open to co-create with? Your customers? Your suppliers? Product users? Academics?
4. Where do you want to establish your process:
Will it be a special meeting? Do you want to meet with your suppliers at a tradeshow? During a roadshow?
5. Determine a clear process: It's very likely the process will go on over multiple sessions so fragmenting it and determining who attends which part will be key. Also, do you require prototyping or specific tools? If so, you might want to include them in the plan from the get-go. In other words, don't wait until you need them!
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How we can help
Innovation MB is an Innovation Management Agency with a passionate team of professionals who will help accelerate your innovation journey to hit the market faster successfully.
We’ve implemented co-creation processes in a few companies who have seen tremendous growth and success with their efforts.
Book a discovery call with one of your experts to find out how to take your Innovation Journey to the next level and include co-creation in your Innovation Ecosystem!
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