By Mélanie Beauregard
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June 9, 2022
When innovation was first defined, the process was driven primarily by technology, i.e., finding new ways to create better products for customers to purchase. Today, innovations are more likely to be inspired by the desires of your customers—not necessarily the needs that products meet but the emotional needs they experience in their everyday lives. If you want your company’s innovation efforts to go from good to great, here are four key steps to help you shift from product-centric innovation to customer-centric innovation.